Terms & Conditions

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Sapphire Casino. They apply to the website, account features, games, payment functions, promotional offers and other services made available through the platform. Additional terms may apply to particular games, tournaments, promotions or payment methods. If an additional term conflicts with these terms, the specific term will generally apply to the relevant service or offer.

You must be at least 18 years old, or meet any higher minimum age that applies under the laws relevant to you, before using gambling services. You must also be legally permitted to access and use those services in the place where you are located. Sapphire Casino does not invite anyone to use the website where online gambling is prohibited or restricted. You are responsible for checking the rules that apply to you before registering or playing.

By opening or using an account, you confirm that the information you provide is accurate, current and complete. You must update your details if they change. We may ask you to verify your identity, age, address, source of funds or other information before allowing access to some features, processing a transaction or completing a withdrawal. If requested information is not provided, access may be restricted until verification is completed.

• You must use the website only for lawful purposes and in accordance with these terms.
• You may have only one personal account unless we have expressly approved another arrangement.
• You must not open an account on behalf of another person or allow another person to use your account.
• You are responsible for keeping your login details confidential and for activity carried out through your account.
• You must notify us through the available support channel if you believe your account has been accessed without permission.
• You must not use the website if you are self-excluded, restricted by law or otherwise unable to gamble responsibly.

An account is personal to the registered user and cannot be sold, transferred, assigned or used as security for a debt. We may refuse an application, close a duplicate account or restrict access where this is reasonably necessary for security, verification, responsible gambling, fraud prevention or legal and regulatory obligations.

2. Accounts, funds and transactions

You should deposit only money that you can afford to lose. Deposits must be made using a payment method that belongs to you or that you are authorised to use. We may decline, reverse or hold a transaction where the payment method cannot be verified, appears to be used without permission or creates a security or compliance concern. Your bank, card issuer or payment provider may apply separate fees, conditions or processing times.

The account balance shown on the website is intended to provide a record of funds associated with your account. You should review your balance and transaction history regularly and raise any suspected error promptly. We may correct an obvious technical, administrative or accounting error. If an incorrect credit has been applied to your account, the amount may be removed or recovered, including where you have already used the funds.

Withdrawal requests may be subject to account verification, payment checks, anti-fraud measures and any conditions displayed at the time of the request. Funds may be returned, delayed or refused where required by law, where account information is incomplete, where a transaction is disputed or where there is a reasonable concern about fraud, money laundering or misuse of the service. Any applicable withdrawal rules will be shown through the relevant account or payment area.

You must not deposit funds for the purpose of transferring them to another person, disguising the source of funds or using the platform as a payment service. We may monitor account activity and transactions for unusual or unlawful behaviour. Where appropriate, we may request further information, delay a transaction, suspend an account or report activity to the relevant authorities or service providers.

Game results and technical issues

Games are intended to operate using the rules displayed on the website. A result recorded by the platform's system will normally be treated as final, subject to correction of a clear technical error or other circumstance requiring review. If a game, bet or transaction is interrupted by a system fault, connectivity issue or other technical event, we may investigate the affected activity and take reasonable steps to correct the outcome.

You are responsible for checking that the game, stake, payment amount and other details are correct before confirming an action. Sapphire Casino is not responsible for an action submitted using your account where the action resulted from your failure to protect your login details or review the information displayed before confirmation, except where liability cannot lawfully be excluded.

3. Promotions and responsible gambling

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry conditions, wagering or play requirements, qualifying games, maximum or minimum amounts and any restrictions that apply. You should read the relevant offer terms before accepting or using an offer. If you do not meet those terms, the offer or associated benefit may not be awarded or may be removed.

Unless stated otherwise, promotional offers are intended for one person and one account. We may limit or withdraw an offer where we reasonably believe it has been misused, obtained through multiple accounts, claimed in error, used in breach of the offer terms or connected with fraudulent or abusive activity. An offer cannot be exchanged for cash unless the relevant terms expressly allow it.

Gambling responsibly

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and do not chase losses. Take regular breaks, avoid gambling when affected by alcohol or other substances, and never gamble with money needed for rent, bills, food or other essential expenses.

• Use any available deposit, spend, loss or session controls that help you stay within your budget.
• Consider taking a break or requesting account restrictions if gambling is becoming difficult to manage.
• Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
• Do not ask another person to gamble for you or provide access to your account.
• Contact the available support service if you need information about self-exclusion, cooling-off periods or other safer gambling tools.

A self-exclusion or account closure request is an important protective measure. You should not attempt to create another account or use another person's account after requesting a restriction. We may close accounts, refuse service or take other steps where necessary to support responsible gambling and protect users. Information about available tools and support options should be reviewed before continuing to play.

4. Privacy, acceptable use and legal provisions

Personal information is handled in accordance with the applicable Privacy Policy. We may collect and use information needed to provide the services, maintain account security, verify identity and age, process payments, prevent fraud, meet legal obligations and support responsible gambling. By using the website, you acknowledge that relevant information may be processed for these purposes, subject to applicable privacy laws and the Privacy Policy.

You must not interfere with the operation or security of the website. Prohibited conduct includes attempting to gain unauthorised access, introducing malicious code, using automated tools without permission, manipulating game results, exploiting a vulnerability, reverse engineering protected software, scraping content or using the platform to facilitate unlawful activity. You must also not publish or transmit material that is abusive, misleading, harmful, defamatory or infringing.

All website content, including text, graphics, logos, software, designs and other materials, is owned by or licensed to the relevant rights holder. You may use the website for personal, non-commercial purposes only. You must not copy, reproduce, modify, distribute, sell or commercially exploit website content without prior permission, except where the law gives you a right to do so.

Suspension, closure and termination

We may suspend, restrict or close an account where we reasonably consider it necessary for security, verification, responsible gambling, fraud prevention, breach of these terms, non-payment, technical protection or compliance with legal obligations. We may also suspend a service temporarily for maintenance, upgrades, investigation or circumstances outside our reasonable control. Where practical, we will provide an explanation, although information may be limited where disclosure could compromise security, an investigation or a legal obligation.

If your account is closed, you should not attempt to access it or create another account unless expressly permitted. Subject to verification, applicable law, unresolved disputes, suspected unlawful conduct and any other valid restriction, eligible remaining funds may be dealt with in accordance with the applicable payment and account rules. Any unlawful gains, incorrect credits or amounts connected with prohibited conduct may be withheld or recovered where permitted.

Liability, changes and governing rules

The website and its services may not always be available, uninterrupted or free from errors. To the extent permitted by law, we are not responsible for loss caused by events outside reasonable control, failures of telecommunications or payment providers, device or software problems, unauthorised access caused by your actions, or your breach of these terms. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

We may update these terms from time to time to reflect changes to the services, law, technology, security requirements or business practices. The updated version will be published on the website and will apply from the stated effective date. If a change is material, we may provide a notice through the website or your account. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

If you have a question, believe there is an account or transaction error, or wish to raise a complaint, use the support channel made available on the website. Provide enough information for the matter to be reviewed, but do not send passwords or unnecessary sensitive information. We will assess complaints fairly and may ask for further details before providing a response. These terms are intended to operate subject to the laws and mandatory consumer protections that apply to your use of the services.