Betting Rules

1. General betting principles

By placing a bet with Sapphire Casino, you confirm that you are legally permitted to gamble online in your location and that the information held on your account is accurate and up to date. You must use your own account and payment method, unless an alternative arrangement has been expressly approved under the applicable account rules. Account sharing, impersonation, misleading information and the use of another person’s payment details are not permitted.

Sapphire Casino may offer different types of wagering products from time to time. The rules, availability and conditions for a product may vary according to the game, event, market, platform or jurisdiction. Before placing a bet, you should review the information displayed on the relevant betting screen, including the selection, price or odds, stake, potential return, applicable conditions and any warnings or restrictions.

These rules apply together with any specific rules shown for the product you are using. You are responsible for checking that your intended bet is correct before confirming it. Continuing to use the service after a change to these rules may mean that you accept the updated version, subject to any notice requirements that apply.

Legal and account requirements

• You must meet the minimum legal age and other eligibility requirements that apply to online gambling in Australia and your relevant location.
• You must not place bets while located in a jurisdiction where the relevant service is unlawful or unavailable.
• You must complete any identity, age, payment or verification checks reasonably required by Sapphire Casino or applicable law.
• You must not use the service for fraud, money laundering, collusion, match manipulation or any other unlawful purpose.
• You must follow responsible gambling tools, account restrictions and any applicable product or promotional conditions.

2. Placing and accepting bets

A bet is normally submitted when you select the relevant market or game option, enter your stake and confirm the transaction using the available betting controls. A bet is not guaranteed to be accepted merely because it has been selected or added to a bet slip. Acceptance may depend on the availability of the product, account status, balance, applicable limits, technical checks and the rules for that market.

You should wait for an on-screen confirmation before assuming that a bet has been accepted. The records held in Sapphire Casino’s systems are generally used to determine whether a bet was submitted and accepted, subject to applicable law and any review of a technical issue. You should keep your own confirmation information where it is made available.

Before confirming a bet

1. Check that you are using the correct account and that your account balance is sufficient for the intended stake.
2. Review the selected game, event, market, outcome, odds, stake and any combination of selections.
3. Check whether the displayed price or odds can change before acceptance.
4. Confirm that the bet type and any requested options are correct.
5. Consider whether the stake is affordable and consistent with your personal gambling limits.

Prices, odds, lines, limits and market availability may change before a bet is accepted. If a change requires your confirmation, the updated information should be displayed where possible. A bet may be rejected, delayed, restricted or accepted for a different amount where permitted by the applicable rules. Any available limits are not a guarantee that a particular stake will be accepted.

Once a bet has been accepted, it will generally remain binding unless the applicable product rules allow cancellation, alteration or voiding. Requests to change a selection or stake are not automatically effective. You should not assume that closing a browser, losing an internet connection or leaving a betting screen cancels a bet.

3. Settlement, results and cancelled markets

Bets are settled using the official result or settlement method specified in the relevant product rules. The applicable rules may identify the source used to establish a result, the time at which a market is settled and how unusual or disputed circumstances are handled. Results shown on a website, app or third-party service may be delayed or may not be the final basis for settlement.

A market may be suspended or delayed while information is checked. This can happen when there is a change in circumstances, an interruption, an investigation, a technical issue or uncertainty about the correct result. A displayed result may also be amended if it was entered incorrectly or later corrected by the relevant official source.

Common settlement situations

• If an event, game or market is cancelled, abandoned, postponed or does not take place, the relevant product rules will determine whether bets are void, carried forward or settled in another permitted way.
• If a participant, team or selection does not take part, the product-specific rules will determine how the bet is treated.
• If an event is completed but the official result is changed later, the applicable settlement rules will determine whether the original or revised result is used.
• If a market contains a dead heat, tie, draw or shared result, the relevant rules may provide for a reduced return, a draw settlement or another defined outcome.
• If a bet contains multiple selections and one selection is void, the remaining selections may be settled according to the rules for that bet type.
• If an outcome cannot be determined fairly or accurately, Sapphire Casino may suspend the market and apply the relevant void or adjustment provisions.

For casino and other games, the result is determined by the game rules and the authorised game system used for that product. Game instructions may explain the available wagers, winning combinations, bonus features, round completion, interrupted play and the treatment of a disconnected session. You should read those instructions before playing.

A payout or return shown in a game or betting interface may be subject to final settlement checks. A bet may be reviewed where there is an apparent error, a system malfunction, irregular activity, a breach of the rules or another circumstance covered by the Terms and Conditions. Any review will be handled in accordance with the applicable rules and law.

4. Errors, technical issues and prohibited conduct

Sapphire Casino aims to keep betting information accurate and services available, but technical faults, transmission delays, display errors and other interruptions can occur. If a clear error affects a price, result, market description, stake, return or account balance, the affected transaction may be reviewed and corrected or voided where permitted. The applicable Terms and Conditions will explain the general approach to obvious errors.

You must not take advantage of a known or suspected error. If you notice a mistake, you should stop using the affected market or game and retain any relevant confirmation details. A transaction may be investigated if account activity, device information, payment activity or betting patterns indicate an attempt to exploit a fault or obtain an unfair advantage.

Conduct that is not permitted

• Using automated software, bots, scripts or other tools to interfere with betting or game services, unless expressly authorised.
• Attempting to bypass security, identity checks, location controls, account limits or responsible gambling measures.
• Creating or operating multiple accounts to avoid restrictions or obtain an improper benefit.
• Colluding with other users or using confidential, non-public or improperly obtained information.
• Placing bets on behalf of another person or allowing another person to control your account.
• Using funds obtained unlawfully, disputing legitimate transactions without a valid reason or engaging in payment abuse.
• Manipulating an event, game or market, or participating in conduct that may compromise its integrity.

Where prohibited conduct or a rule breach is suspected, Sapphire Casino may restrict access, suspend an account, withhold a transaction while it is reviewed, cancel affected bets or take other action allowed under the Terms and Conditions and applicable law. Any action will depend on the circumstances and does not limit other rights or remedies available under the relevant rules.

5. Disputes, responsible gambling and changes

Questions and disputes

If you believe a bet has been settled incorrectly, first review the relevant product rules, your bet confirmation and the transaction history available in your account. You should raise the issue through the support process provided on the Sapphire Casino website. Include enough information to identify the transaction, such as the date, product, stake, selection and confirmation reference if one is available. Do not include unnecessary sensitive information.

A review may require checks of account records, system logs, official results, payment information and the rules that applied when the bet was placed. Resolution times can vary according to the complexity of the issue and whether information must be obtained from an external source. A complaint does not automatically cancel, reverse or pause a bet or account action.

Gambling responsibly

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for essentials. Avoid betting when you are affected by alcohol, medication, stress or other circumstances that may affect your judgement. Never chase losses by increasing your stake or placing additional bets to try to recover money.

• Set personal deposit, spending, time or session limits where those tools are available.
• Take regular breaks and keep track of how much time and money you spend.
• Use a temporary break, self-exclusion or account restriction if gambling is becoming difficult to control.
• Talk to someone you trust or seek independent professional support if gambling is causing financial, personal or emotional harm.
• Do not ask another person to gamble for you or use another person’s account to continue playing.

Updates to these rules

These Betting Rules may be updated to reflect changes to products, technology, legal requirements or operating practices. The version applying to a bet will generally be the version in force when that bet was accepted, unless the Terms and Conditions or applicable law provides otherwise. You should review this page and the relevant product rules before placing a new bet.

By using Sapphire Casino, you acknowledge that betting involves risk and that outcomes are not guaranteed. Always check the applicable rules, confirm your selections carefully and only gamble within limits you can afford.