Cookies Policy

About cookies and this policy

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet, or another device when you visit a website. They allow a website to recognise a device and remember certain information about a visit. Some technologies work in a similar way to cookies, including pixels, tags, software development kits, local storage, and other online identifiers. In this policy, we use the word cookies to refer to these technologies generally.

Sapphire Casino may use cookies when you browse our website, create or access an account, use gaming or account features, contact support, or interact with communications that link to the website. The cookies used may vary depending on the pages you visit, the device and browser you use, your settings, and the features available at the time.

Cookies can be set directly by Sapphire Casino, or they may be set by service providers that perform functions for the website. A cookie may be used for a single visit, or it may remain on your device for a longer period. The period depends on its purpose, the settings applied, and whether you delete it through your browser or device.

Where consent is required by applicable law, we will seek consent before using non-essential cookies. You can change your preferences where a cookie preference tool is available. Choosing not to allow certain cookies will not necessarily prevent you from viewing the website, but some features may not work as intended.

Types of cookies we may use

Strictly necessary cookies

These cookies support the basic operation, security, and accessibility of the website. They may help with account sign-in, session management, navigation, page loading, fraud prevention, traffic management, and the protection of forms or other interactive features. Without these cookies, some services or account functions may not be available or may not operate correctly. Because they support essential functions, they may not be removable through every cookie preference tool.

Preference and functionality cookies

These cookies remember choices you make so that the website can provide a more consistent experience. For example, they may remember language, region, display, accessibility, or other settings that you select. They may also help the website remember choices made during a session. If you disable these cookies, you may need to enter preferences again, and parts of the website may appear or operate differently.

Performance and analytics cookies

These cookies help us understand how visitors use the website. They may collect information such as the pages visited, the links selected, the time spent on a page, browser type, device information, general location information, and whether a page or feature works properly. This information may be used in an aggregated or otherwise assessed form to improve performance, identify errors, understand demand, and make the website easier to use. Analytics information may be combined with other information where permitted and appropriate.

Security and risk management technologies

Cookies and similar technologies may help identify unusual activity, protect accounts, support verification processes, reduce automated abuse, and assist with the detection of fraud or other prohibited activity. These technologies can be important for maintaining a safe and reliable online environment. They may record information about a device, browser, session, or interaction with the website for security purposes.

Advertising and marketing cookies

Where used and permitted, these cookies may help measure the effectiveness of advertising, limit repeated advertisements, understand how visitors reach the website, or show content that is more relevant to their interests. They may be placed by Sapphire Casino or by advertising and measurement providers acting on its behalf. Marketing cookies are generally optional, and refusing them may reduce the personalisation or measurement of advertising without preventing ordinary website access.

Third-party services and information collected

Some website functions may use third-party services. These providers may place or read cookies and similar technologies on a device when their tools are included on a page. They may process information for purposes such as website security, analytics, performance measurement, customer support, advertising measurement, or the delivery of a requested feature. The third party's own privacy and cookie information may also apply to its processing.

Information collected through cookies may include an online identifier, IP address, device or browser information, operating system, approximate location, pages viewed, referring website, session activity, preferences, and information about interactions with website content. Depending on the technology and the way it is used, this information may be linked with account or transaction information. We handle personal information in accordance with our Privacy Policy and applicable requirements.

Cookies are not intended to replace account security controls, responsible gambling tools, identity checks, or other safeguards. You should keep your account details secure, use a private device where possible, and log out of your account when you finish using a shared device. If you believe that a cookie or website interaction has resulted in a security concern, use the support or contact option made available on the website.

• Cookies may be used for different purposes on different parts of the website.
• The availability of a cookie preference tool may depend on the device, browser, page, or service being used.
• Deleting cookies does not necessarily delete information already collected by a website or service.
• Blocking all cookies may affect sign-in, account features, security checks, preferences, and other functions.
• Changing your browser or device may require you to set your cookie preferences again.

Managing your cookie choices

You can usually control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies, or receive a warning before a cookie is stored. The steps differ between browsers and devices, so you should check the help information provided with your chosen browser or operating system.

Where available, our cookie preference controls allow you to accept or refuse categories of non-essential cookies. Your selection may be stored in a cookie or similar technology so that the website can remember it. If you clear your browser data, use private browsing, change devices, or use a different browser, the preference may no longer be available and you may be asked to select it again.

Some third parties may provide their own tools for managing analytics or advertising technologies. Using those tools may affect only the relevant provider's service and may not stop all cookies from being used on the website. Browser-based advertising controls may also affect advertising choices across other websites. You should review the information supplied by the relevant provider before using its controls.

If you disable essential cookies, you may be unable to sign in, maintain a secure session, complete account processes, use selected website features, or receive the full benefit of the service. For this reason, we recommend reviewing individual categories rather than blocking all cookies unless you understand the likely effect.

1. Open the privacy, security, or site settings in your browser.
2. Review the available cookie or tracking controls.
3. Select the categories or websites for which you want to allow or block cookies.
4. Delete existing cookies if you want to remove those already stored on your device.
5. Return to the website and review any available cookie preference controls.

Updates and questions

We may update this Cookies Policy when our website, technologies, service providers, legal obligations, or data practices change. The updated version will be published on this page, together with a revised date or other indication of the change where appropriate. You should review this page from time to time so that you understand how cookies are used.

If you have a question about cookies, privacy, or the choices available to you, please use the support or contact channels displayed on the Sapphire Casino website. When making an enquiry, avoid sending passwords, full payment details, identity documents, or other sensitive information through an unsecured message unless the website specifically asks you to use an approved secure process.

This policy provides general information about cookies and similar technologies. It does not change any applicable website terms, account conditions, privacy notices, responsible gambling information, or legal requirements. If there is a difference between this policy and a specific notice shown when a feature is used, the more specific notice may explain how that feature handles cookies or related information.