Privacy Policy | Sapphire Casino

About this Privacy Policy

Sapphire Casino respects the privacy of players in Australia and aims to handle personal information carefully, fairly and transparently. This policy describes the types of information an online casino may collect, the reasons it may be used, how it may be shared, and the choices available to players. It applies to information collected through the website, account services, customer support communications and related interactions.

By using the website or opening an account, players should read this policy together with the applicable website terms and any notices presented during registration, verification, payments or promotional communications. Some services may require information to be provided before they can be used. If a player chooses not to provide information that is reasonably required for an account or transaction, Sapphire Casino may be unable to provide the relevant service.

This policy is written in general terms because the information handled can vary depending on how a player uses the website. For example, a visitor who only browses the site may provide less information than a registered player who deposits funds, requests a withdrawal, completes verification or contacts support.

Information that may be collected

Sapphire Casino may handle information supplied by a player, information created when an account is used, and technical information collected when the website is visited. The types of information may include:

Account details, such as a player’s name, date of birth, residential details, contact details, login information and account preferences.
Verification information, such as identity documents, proof of address, photographs or other information needed to confirm identity, age, account ownership or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balance information and related checks. Full payment card details may be handled by an authorised payment provider rather than being stored directly by the website.
Communications and support records, including messages, enquiries, complaints, account requests and information supplied when a player contacts customer support.
Device and technical information, such as an internet protocol address, browser type, operating system, device identifiers, language settings, time zone, pages visited and general interaction data.
Cookie and similar technology information, including identifiers used to remember preferences, support website functions, measure performance and understand how the website is used.
Responsible gaming and account activity information where it is relevant to providing safer gambling tools, account controls, support or required checks.

Players should provide information that is accurate and keep important account details up to date. Information supplied about another person should only be provided where the player is permitted to do so. Sapphire Casino may ask for further information where this is reasonably needed to clarify an account, investigate activity, protect a player or meet an applicable obligation.

How information may be used

Personal information may be used for purposes connected with operating an online casino and providing the services requested by a player. These purposes can include creating and managing accounts, processing deposits and withdrawals, maintaining account security, providing customer support and communicating about important service matters.

To open, maintain and administer a player account.
To confirm identity, age, account ownership and the accuracy of account information.
To carry out anti-fraud, anti-money-laundering, security and risk checks, and to identify unusual or potentially unauthorised activity.
To process payments, withdrawals, account adjustments and transaction-related enquiries.
To provide customer support, investigate complaints, respond to requests and keep appropriate records of communications.
To operate, maintain, test and improve the website, its features and the player experience.
To understand general website use, prevent technical problems and help protect the website, players and service providers from misuse.
To send service messages, account notices, security alerts and other communications needed to administer the account.
To send marketing communications where permitted and where the player has provided consent or another lawful basis applies. Marketing preferences can be changed at any time.
To meet legal, regulatory, tax, accounting, security and other applicable obligations, including responding to valid requests from authorised bodies.

Information may also be used where necessary to establish, exercise or defend legal rights, resolve disputes, enforce website terms, protect the rights and safety of players and others, or support the prevention and investigation of fraud and other unlawful activity. The information used for each purpose should be relevant to that purpose and handled only as reasonably necessary.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies to make core features work, remember selected settings, keep sessions secure, understand website performance and improve navigation. Some cookies may be necessary for account access or other requested functions, while others may support analytics or preferences. Players can manage, block or delete cookies through the settings of their internet browser. Disabling some cookies may affect the availability or performance of particular website features.

Sharing information

Personal information may be shared with service providers and professional partners that help operate the website or provide services connected with an account. This may include payment and transaction providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, customer support tools, and professional advisers. These parties should receive information only where it is relevant to their role and should be expected to handle it appropriately.

Information may also be shared where needed to process a player’s request, protect the website and its users, investigate suspected fraud or misuse, comply with a valid legal requirement, or deal with a business transfer or similar change. Sapphire Casino does not intend to sell personal information for unrelated purposes. Where information is transferred or accessed by a provider in another location, appropriate safeguards should be considered in line with the reason for the transfer and applicable requirements.

Keeping information secure

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure account procedures, monitoring, staff guidance and protections provided by specialist service providers. No website, online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention and player privacy rights

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security, record keeping and legal obligations. Some records must be kept for a period required by law even after an account is closed. The length of that period can depend on the type of record and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

How to exercise your rights

Subject to applicable requirements and reasonable identity checks, players may contact Sapphire Casino to request access to personal information held about them, ask for incorrect or incomplete information to be corrected, request deletion of their information where deletion is available, or ask questions about how their information is used. Players may also withdraw consent to marketing communications at any time.

To make a privacy or data request, email support@sapphirecasino.click. A request should explain what is being asked for and include enough information to help locate the relevant account. Sapphire Casino may need to verify the requester’s identity before providing information or making changes. If a player asks for deletion, the request may not remove information that must be retained for legal, security, fraud-prevention, dispute-resolution or record-keeping purposes.

Marketing consent can be withdrawn by using an available unsubscribe option in a marketing message or by contacting support@sapphirecasino.click. Withdrawing marketing consent will not normally stop essential account, security, payment or service communications. Players may also be able to control certain browser-based data collection by changing their cookie settings.

Changes and questions

This Privacy Policy may be updated from time to time to reflect changes to the website, the services, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review the policy periodically, particularly before providing new information or using a new feature. Where an update is significant, an additional notice may be provided through the website or account services.

If a player has a question about this policy, believes their personal information may have been handled incorrectly, or wants to exercise a privacy right, they can contact Sapphire Casino at support@sapphirecasino.click. The support team may ask for relevant account details and identity information so the request can be handled securely.